الوصف الوظيفي
Closing a deal is the beginning of the relationship—not the finish line.
ErthDev is looking for an Account Manager to own client relationships after projects begin, protect delivery trust, and grow long-term partnerships.
You'll coordinate between clients and internal teams while looking for opportunities to create more value.
What you'll do
- Own ongoing client relationships and communication rhythms.
- Understand client goals, risks, and satisfaction signals.
- Coordinate with project managers and tech leads on delivery health.
- Surface issues early and drive resolution paths.
- Identify expansion, retainer, and follow-on opportunities.
- Prepare status updates and commercial follow-ups.
- Maintain CRM accuracy for account health.
- Support renewals and commercial conversations.
- Represent the client internally without undermining delivery reality.
- Build trust through clarity and follow-through.
Account management at ErthDev
We want account managers who protect truth.
That means celebrating progress, escalating risk early, and growing accounts in ways delivery can actually support.
What you'll get
- Fully remote work from Egypt
- Flexible working hours with collaboration overlap
- Cairo office access when needed
- Paid annual leave and sick leave
- Performance bonuses and annual salary reviews
- Learning and development support
- Courses and certifications
- Conference opportunities
- Equipment and internet support
- Medical insurance
- Mentorship and career growth
- Exposure to projects across different industries
Hiring process
Application → Initial Conversation → Account Case → Interview → Final Conversation → Offer
If you measure success by retained trust—not only upsell volume—we'd like to hear from you.
Apply through LinkedIn Easy Apply or the ErthDev careers page.
المتطلبات
What we're looking for
- Strong relationship-management skills.
- Experience in account management, customer success, or client services.
- Excellent written and verbal communication.
- Ability to understand software delivery at a business level.
- Comfortable navigating tension between client requests and delivery constraints.
- Organized follow-up and CRM discipline.
- Commercial awareness.
- Calm escalation style.
Experience with software houses, agencies, SaaS, or professional services accounts is highly valuable.
